Last updated: August 2026
At The Desert Rangers, we understand that travel plans can change. This Cancellation & Refund Policy explains how cancellations, date changes, refunds and circumstances affecting your tour are handled.
This policy applies to bookings made through our website, TourMaster booking system, WhatsApp, telephone or other official communication channels, unless different conditions are specifically stated for a particular tour or service.
Guests who need to cancel should contact The Desert Rangers as soon as possible through the official contact channels.
The applicable cancellation terms depend on:
For standard desert safari bookings:
24 hours or more before departure
Full refund, subject to any non-refundable third-party costs already incurred.
Within 24 hours of departure
Cancellation is handled case by case.
Any expenses or arrangements already incurred may be deducted from the refundable amount.
Cancellation conditions for city tours, cruises, activities, attraction-based tours and other services may vary according to the service booked.
Where no specific cancellation condition is stated on the relevant tour page, cancellations will generally be assessed according to:
Guests should review the product-specific conditions before booking where applicable.
Attraction tickets are generally non-refundable once purchased.
This may include tickets for attractions such as:
If a tour is cancelled but attraction tickets have already been purchased, the ticket cost may be deducted from any refund due.
A 6.2% payment processing fee is already included in published tour prices.
Where a refund is due, The Desert Rangers may deduct the applicable payment processing fee from the refundable amount.
Other non-refundable costs may also be deducted where applicable.
Where a refund is approved, The Desert Rangers may deduct:
The final refundable amount therefore depends on the circumstances and costs associated with the booking.
Guests may request a change of tour date by giving at least 24 hours’ notice.
Date changes are subject to availability.
If the requested date is available, we will make reasonable efforts to accommodate the change.
A date change may not be possible where:
The new date is confirmed only after The Desert Rangers confirms the change.
A guest who does not appear for the tour at the confirmed pickup location and time will generally be treated as a no-show.
No refund will be provided for a no-show.
This also applies where the guest cannot be reached or does not arrive within the applicable waiting period.
Guests should be ready at the confirmed pickup location and time.
Our standard waiting procedure is approximately:
If the tour is missed because of the guest’s late arrival, it will generally be treated as a no-show and no refund will be provided.
Guests who know they will be delayed should contact us immediately.
The safety of guests, guides and drivers takes priority.
If weather, sea conditions, desert conditions, road conditions or other circumstances make a tour or activity unsafe to operate, The Desert Rangers may suspend or cancel the affected service.
Depending on the circumstances, we may offer:
Refunds are assessed according to the circumstances and any costs already incurred.
Some activities or attractions may become unavailable because of:
Where possible, The Desert Rangers will communicate the situation to the guest and seek a reasonable solution.
This may include rescheduling, an alternative arrangement or a refund where applicable.
If an activity becomes unavailable after the tour has already started, there is no automatic entitlement to a full-tour refund, automatic rescheduling or replacement activity.
The outcome will depend on the circumstances and the portion of the service already provided.
Airport and layover tours involve additional timing considerations.
Guests must provide accurate arrival and departure flight information.
If the incoming flight is delayed, The Desert Rangers will maintain communication with the guest where possible.
A flight delay does not automatically result in an additional charge.
The itinerary may be adjusted to protect the guest’s return to the airport.
The tour will not intentionally be shortened solely because of a delay, and an extension may be possible depending on the circumstances.
If a severe incoming delay makes the tour impractical, approximately 75–85% of the original payment may be refunded, depending on the circumstances and costs already incurred.
If guests are delayed by immigration or airport procedures, the guide will maintain communication and wait where reasonably possible.
If the onward flight is delayed after the tour has begun, the tour will normally continue according to the booked duration and the guests will be returned to the airport.
Additional sightseeing time may be purchased at the applicable hourly rate where practical.
The Desert Rangers does not guarantee that a guest will make an onward flight.
Immigration, airport security, airline delays, traffic, weather, road conditions and other circumstances outside our control may affect the time available.
Guests are responsible for ensuring that their layover provides sufficient time for the tour, immigration, security procedures and onward flight.
Once a tour, ticket, activity or voucher has been partially used, the unused portion is generally non-refundable.
Guests cannot normally request a full or proportional refund simply because they choose not to participate in a remaining part of the itinerary after the service has started.
If The Desert Rangers needs to make a material change to a booking because of operational, safety, weather, government or other circumstances, we will communicate with the guest where reasonably possible.
Where appropriate, we may offer:
The available solution depends on the specific circumstances.
Where a refund is approved, it will normally be processed through the applicable payment channel.
The amount refunded may be reduced by permitted processing fees, non-refundable tickets and costs already incurred.
The time required for the refunded amount to reach the guest may depend on the payment provider or financial institution.
Cancellation and refund decisions are based on the circumstances of each booking and the conditions applicable to the service purchased.
Where a tour page or confirmed booking contains a specific cancellation condition that differs from this general policy, the specific condition for that tour or booking will apply.
To cancel a booking, request a date change or ask about a refund, please contact The Desert Rangers through the official contact channels provided on our website.
Please include your booking details so that we can locate the reservation and respond as quickly as possible.
The Desert Rangers
Dubai, United Arab Emirates
Desert Safaris, Adventures & Guided Tours Across the UAE
