Privacy Policy

Last updated: August 2026

The Desert Rangers respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains what information we may collect when you visit our website, contact us, request a tour, make a booking or use our services, and how that information may be used.

The Desert Rangers is a Dubai-based, government-licensed tour company providing guided tours, desert safaris, cruises, activities and other tourism services across the UAE.

By using our website or providing information to us, you acknowledge this Privacy Policy.

1. Information We Collect

We may collect information that is necessary to respond to enquiries, process bookings and operate tours.

Depending on the service you request, this may include:

  • Full name
  • Phone number
  • WhatsApp number
  • Email address
  • Number of adults
  • Number of children
  • Pickup location
  • Hotel, residence, airport or other pickup details
  • Tour date and time
  • Selected tour or activity
  • Special requests
  • Additional notes provided by you
  • Flight information for airport and layover tours
  • Payment or transaction confirmation information

We only request information that is reasonably necessary for the relevant enquiry, booking or service.

2. How We Collect Information

Information may be provided directly by you through:

  • Our website
  • Online booking forms
  • Tour booking system
  • WhatsApp
  • Telephone
  • Email
  • Other official communication channels

Some information may also be generated or received as part of operating your booking, such as booking status, payment confirmation or flight information provided for an airport tour.

3. How We Use Your Information

We may use your information to:

  • Respond to enquiries
  • Process and manage bookings
  • Confirm tour arrangements
  • Arrange pickup and transportation
  • Communicate with you about your booking
  • Monitor relevant flight information for layover tours
  • Arrange activities, attractions or third-party services requested by you
  • Process or verify payments
  • Handle cancellations, refunds and date changes
  • Provide customer support
  • Respond to complaints or requests
  • Meet applicable legal, regulatory or operational requirements
  • Protect the security and proper operation of our services

We do not need your information simply because you browse our website. Information is generally collected when you voluntarily submit it through a form, booking, enquiry or communication with us.

4. Payment Information

When a booking is ready for payment, The Desert Rangers may provide an online payment link through a secured, government-authorized payment channel using its registered and verified business account.

The Desert Rangers may receive payment confirmation, transaction information or a payment receipt necessary to verify your booking.

We do not request that guests send sensitive payment credentials, passwords, PINs or similar confidential security information through WhatsApp, email or other ordinary communication channels.

5. Flight Information

For Dubai Airport Layover Tours, we may request:

  • Arrival flight number
  • Departure flight number
  • Flight timing
  • Other information necessary to coordinate the airport transfer

Where flight monitoring is used, this is intended to help us coordinate the tour and communicate with guests in the event of an arrival delay or other change.

Guests remain responsible for their own immigration, visa and onward-flight requirements.

6. Sharing Information

We may share relevant booking information with trusted parties where reasonably necessary to provide the service you have booked.

This may include:

  • Tour guides
  • Drivers
  • Transportation operators
  • Activity operators
  • Attraction or ticket providers
  • Payment service providers
  • Other suppliers directly involved in fulfilling your booking

We only intend to provide the information reasonably necessary for the relevant service.

We may also disclose information where required by applicable law, regulation, legal process or a competent authority.

We do not sell your personal information to third parties.

7. Third-Party Service Providers

Some tours may involve transportation, attractions, activities or other services provided by contracted or third-party operators.

Where information must be provided to such an operator to fulfil your booking, we will provide relevant booking information necessary for that purpose.

Third-party providers may have their own privacy practices and policies.

8. Communication

We may use the contact information you provide to communicate with you about:

  • Your enquiry
  • Booking confirmation
  • Pickup arrangements
  • Tour changes
  • Flight-related arrangements
  • Payment verification
  • Cancellation or refund matters
  • Other information directly related to your booking

Where appropriate, we may contact you through phone, WhatsApp, email or another communication method you have provided.

9. Website & Cookies

Our website may use cookies and similar technologies to help the website function properly, remember preferences, improve performance and understand how visitors use the website.

Some cookies may be provided by third-party services used by the website.

You may be able to control or restrict cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Cookie Policy

Last updated: August 2026

The Desert Rangers uses cookies and similar technologies on its website to help the website function properly, improve the visitor experience, understand website usage and support our online booking services.

This Cookie Policy explains what cookies are, how we may use them and the choices available to website visitors.

What Are Cookies?

    Cookies are small text files that websites may store on your device when you visit a website.

    They allow a website to remember certain information about your visit and can help with functions such as navigation, preferences, security and website performance.

    Some technologies similar to cookies may also be used for comparable purposes.

    How We Use Cookies

      The Desert Rangers may use cookies and similar technologies for purposes including:

      • Helping the website function correctly
      • Supporting online booking and enquiry functions
      • Remembering certain visitor preferences
      • Improving website performance
      • Understanding how visitors use our website
      • Identifying technical problems
      • Improving our website and services
      • Maintaining website security

      Cookies do not necessarily identify you personally. Some cookies may be associated with information you provide when making a booking or enquiry.

      Types of Cookies We May Use

        Essential Cookies

        These cookies are necessary for important website functions.

        They may support:

        • Website navigation
        • Security
        • Booking functionality
        • Forms
        • Session management
        • Other essential website features

        These cookies generally cannot be disabled through the website without affecting certain functionality.

        Functional Cookies

        Functional cookies may allow the website to remember choices or preferences made during your visit.

        For example, they may help the website remember certain settings or improve the way particular features operate.

        Analytics Cookies

        Analytics cookies help us understand how visitors use the website.

        They may provide information such as:

        • Which pages are visited
        • How visitors navigate the website
        • How long visitors spend on different pages
        • General website performance
        • Whether visitors encounter technical problems

        This information helps us improve the website and make it more useful for visitors.

        Booking & Service Cookies

        Our online booking system and related website functionality may use cookies or similar technologies to maintain sessions, process bookings and support the proper operation of tour-related features.

        Third-Party Cookies

          Some cookies may be placed by third-party services used on our website.

          These may include services related to:

          • Website analytics
          • Payment processing
          • Booking functionality
          • Embedded content
          • Website security
          • Other technical services

          Third-party providers may process information according to their own privacy policies and terms.

          The Desert Rangers does not control the privacy practices of independent third-party services.

          Cookies & Personal Information

            Cookies themselves do not necessarily contain information such as your name, phone number or email address.

            However, information collected through cookies may sometimes be associated with other information you provide to us, depending on the service and how the website is configured.

            Our handling of personal information is explained in our Privacy Policy.

            Managing Cookies

              Most web browsers allow you to control or delete cookies through their settings.

              You may be able to:

              • View stored cookies
              • Delete existing cookies
              • Block certain cookies
              • Block all cookies
              • Receive a notification before cookies are stored

              Please note that disabling or blocking certain cookies may affect the functionality of our website, including booking forms or other interactive features.

              Cookies Used by Third-Party Services

                Where third-party services are integrated into our website, those services may use their own cookies or similar technologies.

                Their use of cookies is governed by their respective policies.

                We recommend reviewing the privacy and cookie information of those providers where appropriate.

                Changes to This Cookie Policy

                  We may update this Cookie Policy from time to time as our website, booking system, analytics tools, services or legal requirements change.

                  Any updated version will be published on this page with a revised “Last updated” date.

                  10. Website Analytics

                  We may use website analytics or similar tools to understand general website usage, such as:

                  • Which pages receive visits
                  • How visitors navigate the website
                  • General website performance
                  • Technical information about website visits

                  Where third-party analytics services are used, their own privacy policies may also apply.

                  11. Data Security

                  We take reasonable measures to protect personal information against unauthorized access, misuse, loss, alteration or disclosure.

                  However, no website, online booking system, electronic communication method or internet transmission can be guaranteed to be completely secure.

                  Guests should avoid sending passwords, payment PINs or other highly sensitive credentials through ordinary communication channels.

                  12. Data Retention

                  We retain personal information for as long as reasonably necessary for purposes such as:

                  • Managing bookings
                  • Providing customer service
                  • Maintaining business records
                  • Handling payments and refunds
                  • Resolving disputes
                  • Meeting legal, accounting or regulatory requirements

                  When information is no longer reasonably required, it may be deleted, anonymized or securely disposed of where appropriate.

                  13. Your Choices

                  You may contact us to ask about personal information that we hold about you or to request correction of inaccurate information, subject to applicable law and legitimate business requirements.

                  If you no longer wish to receive non-essential communications from us, you may request that we stop sending them.

                  Operational communications relating to an active booking may still be necessary.

                  14. Children’s Information

                  Our tours may be suitable for families and children, depending on the individual tour and its age requirements.

                  Where information about a child is required for a booking, it should be provided by a parent, legal guardian or responsible adult where appropriate.

                  We do not knowingly use children’s personal information for unrelated purposes.

                  15. Links to Other Websites

                  Our website may contain links to external websites, including attractions, payment providers or other service providers.

                  We are not responsible for the privacy practices, content or security of external websites.

                  We recommend reviewing the privacy policy of any external website before providing personal information.

                  16. Changes to This Privacy Policy

                  We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.

                  The updated version will be published on this page with a revised “Last updated” date.

                  17. Contact Us

                  If you have questions about this Privacy Policy or how your information is handled, please contact The Desert Rangers through the official contact channels provided on our website.

                  The Desert Rangers
                  Dubai, United Arab Emirates

                  Desert Safaris, Adventures & Guided Tours Across the UAE